Operador(a) de Data Center - Cloud (Exclusivo para PCD) N1
Core
Monitoramento e tratativa de incidentes em ambientes de Data Center e Cloud híbrida/multi-cloud no NOC.
Role type
Data Center Operations Technician (NOC)
Builds
Cloud hybrid and multi-cloud services for enterprise clients
Domain
Telecommunications / Cloud Infrastructure
Required skills
Infrastructure monitoring, ITSM tools (ServiceNow), Incident management, SLA adherence, Escalation procedures, Log analysis
Preferred skills
Basic knowledge of servers, networks, or cloud
Technologies
Zabbix, Grafana, ServiceNow, Salesforce
Responsibilities
Monitor infrastructure environments, Handle incidents and requests via ServiceNow, Ensure SLA compliance (15 min response, 25 min resolution), Escalate to N2/N3 teams, Update ticket queues, Communicate with clients and internal teams, Participate in shift handovers
Seniority
Junior to Mid-level, hands-on IC
