Customer Service Representative | €3000 - 4000 bruto | Ternat
Core
Administrative and commercial support for customers, handling orders, quotes, and price controls within the construction sector.
Role type
Customer Service Representative
Builds
Commercial and administrative processes for construction clients
Domain
Construction industry
Required skills
Order processing, quote management, price control, ERP systems (Dynamics AX, SAP), production process knowledge, cross-functional collaboration
Preferred skills
Customer relationship management, problem-solving, initiative
Technologies
Dynamics AX, SAP
Responsibilities
Manage and process customer orders from start to finish, prepare and follow up on quotes, conduct price checks, proactively inform customers about delivery terms and order status, handle and follow up on complaints, maintain daily customer contact via phone and email, collaborate with internal departments (Sales, Finance, Logistics, Production, Procurement), coordinate with technical experts to advise customers correctly
Seniority
Entry-level to Mid-level