Boutique Head
Core
Lead boutique operations for a luxury fine jewellery client, driving retail sales targets, managing customer relationships, and overseeing store staff.
Role type
Boutique Head (Retail Sales & Operations)
Builds
Retail sales performance, customer experience programs, and store operational efficiency for a luxury jewellery brand.
Domain
Luxury Retail / Fine Jewellery
Required skills
Luxury retail sales, Fine jewellery industry experience, Store operations management, Customer relationship management, Team leadership and coaching, Sales target achievement, Visual merchandising (VM), Stock rotation, Commercial compliance, SOP compliance, CRM management, Event planning
Preferred skills
Local retail marketing, Promotion activities, Customer experience management
Technologies
CRM systems, NPS survey tools
Responsibilities
Achieve store sales targets for retail metrics (UCP value sales, bespoke revenue, conversion, repeat customer, average ticket size), Conduct home visits and new collection introductions, Curate customer experiences for key clients, Plan and execute in-store or external events, Maintain efficient store operations (morning meetings, upkeep, grooming, compliance), Ensure exceptional customer experience via CRM updates and NPS surveys, Lead and develop store team through coaching and training.