Data Center Critical Environment Technician Manager
Core
Lead a team of technicians to perform hardware deployments, diagnostics, and decommissions in data centers while monitoring KPIs and SLAs.
Role type
Senior IC data center operations manager
Builds
Core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and Azure
Domain
Cloud infrastructure / Data center operations
Required skills
Team leadership, hardware diagnostics, hardware deployment, hardware decommissioning, KPI monitoring, SLA management, safety compliance, vendor management, procedure development, root cause analysis, maintenance scheduling
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead and support technician performance, prioritize tasks, and monitor KPIs and SLAs. Provide training and guidance on hardware deployments, diagnostics, and decommissions. Ensure safety and security requirements are met, including job hazard assessments and toolbox talks. Coordinate and oversee third-party contractors and vendors for maintenance activities. Develop and review methods of operating procedures (MOPs) and standard operating procedures (SOPs). Perform and oversee complex maintenance and repairs across multiple equipment disciplines.
Seniority
Senior, hands-on IC
