Financial Counselor - Front Office
Core
Manage front office operations, patient billing, and customer experience in a hospital setting.
Role type
Front Office Manager
Builds
Patient billing processes, customer service standards, and front office team readiness
Domain
Healthcare / Hospital Administration
Required skills
Patient billing management, team supervision, policy implementation, customer complaint resolution, training coordination, emergency response readiness
Preferred skills
Knowledge of QMS and EMS systems, Disaster Management Programme awareness
Technologies
QMS, EMS, IMS, NABH
Responsibilities
Resolve patient/visitor complaints, supervise front office services and staffing, ensure accurate patient invoicing and billing, coordinate with medical staff and diagnostic activities, conduct training programs for the front office team, ensure readiness for emergency patient handling roles