Regional Manager - Customs & Field Operations
Core
Oversees customs compliance and field operations for the West region, managing vendor relationships, shipment processing, and team performance to drive profitability and operational efficiency.
Role type
Senior Regional Manager, Customs & Field Operations
Builds
Compliant customs clearance processes and optimized operational workflows for freight shipments
Domain
Logistics / Freight Forwarding / Customs Compliance
Required skills
Customs clearance expertise, P&L management, Vendor relationship management, Stakeholder management, Team leadership, Regulatory compliance knowledge, Performance monitoring, Strategic planning
Preferred skills
G or F Card customs pass, Multinational freight forwarding experience
Technologies
CW1, EDI systems
Responsibilities
Drive organizational goals and strategies through effective leadership, Manage Profit and Loss (P&L) to achieve EBIT and Gross Profit targets, Lead strategies to achieve budgeted targets, Implement efficiency measures to reduce processing time, Collaborate with sales on RFQs and quotations, Manage vendor relationships and ensure regulatory compliance, Facilitate coordination between shipment processing teams, Ensure timely cargo clearance without penalties, Oversee back-office customs clearance activities, Maintain error-free documentation in EDI systems, Conduct frequent visits to operational sites like ports, Monitor CW1 reports and station matrix for performance tracking, Disseminate updates on customs rules and public notices, Manage vendor contract renewals and reconciliations, Lead weekly Performance Dialogs, Delegate duties and manage staffing at the station level, Foster a culture of high performance and compliance
