SAP Tower Leads
Core
Lead and manage the delivery of SAP Tower projects, ensuring timely and accurate customer deliveries while maintaining operational excellence.
Role type
Senior SAP Delivery Lead / Project Manager
Builds
SAP Tower solutions and services for enterprise clients
Domain
Enterprise Software (SAP) / IT Services
Deliverable
client delivery
Required skills
SAP Tower expertise, project delivery management, team leadership, resource allocation, SLA adherence, continuous improvement, stakeholder coordination
Preferred skills
Experience with SS FLM group, bench management, attrition management
Responsibilities
Review support execution and reporting on various accounts, ensure team maintains high level of competence, take critical business decisions to meet customer expectations, serve as escalation point of contact for Account DMs, coordinate with GRM/VMG/TA for timely fulfilments, perform resource allocations and workload assignments, achieve benchmark utilization of resources, conduct periodic reviews and recognition for resources, manage resource attrition and retention, coordinate with HR/IT/Admin for work environment, ensure SLA adherence, daily training and ticket updates
