R-2337 Customer Service Representative
Core
Customer Care representative responsible for entering purchase orders, supporting sales representatives, and ensuring order tracking and delivery.
Role type
Customer Service Representative
Builds
Order entry and tracking processes
Domain
Customer Support / Sales Operations
Required skills
Order entry, Order tracking, Service level agreement management, Process improvement, Issue escalation
Preferred skills
Customer experience alignment, Strategic alignment
Responsibilities
Enter purchase orders promptly, Partner with Customer Care Leads to meet service level agreements, Track orders and provide status updates, Identify gaps in customer care processes, Escalate issues timely