Head of Technology Operations & Business Applications
Core
Lead technology operations, service management, resilience, and business applications functions to ensure reliable, secure, and scalable technology services for Westpac NZ.
Role type
Senior IC technology executive (Head of Technology Operations)
Builds
Technology service reliability strategy, operational resilience, business application roadmaps, and modernized service management capabilities.
Domain
Financial services / IT Operations / Service Management
Required skills
IT Service Management (ITIL), Site Reliability Engineering (SRE), DevOps, incident management, crisis management, disaster recovery, technology risk management, stakeholder management, executive communication, Agile/Lean operating models, large-scale team leadership, transformational change leadership.
Preferred skills
None stated.
Technologies
None stated.
Responsibilities
Develop and execute Technology Service Reliability strategy; Lead all aspects of Technology Service Management including Incident, Problem, Change, Capacity, Asset and Operational Management; Lead the Business Applications portfolio and sponsor application roadmaps; Build trusted relationships with senior business leaders and executives; Provide executive leadership during major incidents and critical service events.
Seniority
Senior, hands-on IC