D365 Field Service & Customer Service (CE) Consultant
Core
Senior functional consultant for Microsoft Dynamics 365 Customer Service and Field Service modules, leading implementations, process improvements, and integrations for multinational clients.
Role type
Senior IC functional consultant (Dynamics 365)
Builds
End-to-end Dynamics 365 Customer Service and Field Service solutions
Domain
Enterprise Resource Planning (ERP) / Customer Service / Field Service
Required skills
Dynamics 365 Customer Service configuration, Dynamics 365 Field Service configuration, Dataverse, Power Platform, ERP integration, process leadership, workshop facilitation, omnichannel routing, scheduling and dispatching
Preferred skills
Microsoft Dynamics 365 and Power Platform certifications, experience with Genesys, Salesforce Service Cloud, ServiceNow CSM, Zendesk, NICE, Five9, Amazon Connect, SAP integration
Technologies
Microsoft Dynamics 365, Power Platform, Dataverse, Power Automate, JavaScript, SAP
Responsibilities
Lead workshops to improve customer service and field service processes, translate business needs into working Dynamics 365 solutions, configure Cases, Work Orders, Scheduling, and Mobile deployments, integrate Dynamics with ERP and telephony platforms, guide business users through adoption
Seniority
Senior, hands-on IC