Tweedelijns Support Engineer (VoIP)
Core
Second-line support engineer for complex business VoIP telephony environments, analyzing incidents and collaborating with vendors to resolve issues.
Role type
Senior IC support engineer (VoIP)
Builds
Stable telephony environments and clear customer communication
Domain
Telecom / IT Support
Deliverable
client delivery
Required skills
VoIP troubleshooting, incident analysis, vendor coordination, telephony platform configuration, process improvement
Preferred skills
BroadSoft, Enreach, 3CX, cloud communication
Technologies
BroadSoft, Enreach, 3CX
Responsibilities
Support customers with technical VoIP issues and outages, Analyze and resolve complex incidents, Maintain clear communication with customers regarding progress, Coordinate with vendors for specialist support, Manage and optimize telephony platforms, Document and share knowledge within the team
