Technical Support Engineer
Core
Provide high-level technical support, diagnose and troubleshoot customer problems related to 3-phase power systems, and implement solutions for improper application and installation.
Role type
Technical Support Engineer (Power Systems)
Builds
Knowledge articles and effective troubleshooting solutions for 3-phase power systems
Domain
Energy management and automation (3-phase power systems)
Deliverable
client delivery
Required skills
Troubleshooting electronic and 3-phase systems, interpreting technical diagrams, managing escalations, documenting cases, identifying business opportunities
Preferred skills
French language proficiency, experience in technical support roles
Technologies
3-phase power systems, electronic equipment, schematic/block diagrams
Responsibilities
Diagnose and troubleshoot customer problems related to 3-phase power systems, Document cases and create knowledge articles, Manage escalations effectively, Collaborate with engineering and product teams, Identify revenue generation opportunities, Implement solutions for improper application and installation
Seniority
Mid-level (2-3 years experience preferred)