Delivery Manager - Experience Design
Core
Ensure internal customers (regions) receive best-in-class service for applications in a cost-effective manner while managing global design delivery operations.
Role type
Senior Delivery Manager (Experience Design)
Builds
Design Engineering services for global clients and markets; XEN (Experience Design and Innovation Lab) workshops and programs
Domain
Digital Transformation / Customer Experience (CX) / Experience Design
Required skills
Design Delivery Management, Resource Management, Program/Project Management, Distributed Team Leadership, Capacity Planning, Utilization Management, Presales Support, Stakeholder Management, Performance Management
Preferred skills
User Experience Design, Management
Technologies
XEN Methodology, XEN Tools
Responsibilities
Own and support Delivery Management for Design Engineering teams serving global clients; Manage resource allocation, capacity planning, availability, and bench tracking; Provide delivery and operational support for XEN teams, programs, and initiatives; Manage physical workspace/space requirements for XEN; Track resource availability and proactively identify capacity or staffing requirements; Support team-building, employee engagement, and training initiatives.
Seniority
Senior, hands-on IC
