Manager, Title Review
Core
Lead Title Review teams to ensure accurate title services for Zillow Home Loans customers throughout the mortgage lifecycle.
Role type
Manager, Title Review (People Leadership & Operations)
Builds
Clear, insurable title and timely loan progression for Zillow Home Loans customers
Domain
Residential Mortgage / Title Operations
Required skills
Residential mortgage title operations, people leadership, queue management, title workflow oversight, performance metrics analysis, complex title matter guidance, stakeholder partnership, onboarding and training, continuous improvement, compliance management
Preferred skills
Encompass or comparable loan origination system, title vendor and document-management workflows
Responsibilities
Lead, coach, and develop Title Review Specialists; Own daily title-team operations including queue management and workload balancing; Oversee the complete title workflow from order placement to resolution; Monitor team performance through production, aging, quality, and SLA metrics; Provide guidance on complex title matters including vesting, liens, and encumbrances; Partner with Processing, Underwriting, and Closing teams to resolve file-level issues; Build relationships with title agencies and vendors; Drive continuous improvement by identifying root causes of defects; Ensure team compliance with policies and regulations