Business Support Associate
Core
Front-line customer service associate handling product inquiries, claims, and policy information via chat and email for insurance clients.
Role type
Customer service associate (BPO)
Builds
Customer support interactions for insurance policyholders and agents
Domain
Insurance / BPO
Deliverable
client delivery
Required skills
Chat support experience, verbal and written communication, computer navigation, attention to detail, professional communication, MS Office proficiency, CRM tool usage, typing speed 35 wpm
Preferred skills
Insurance industry experience, life insurance and annuity policy knowledge
Responsibilities
Provide front-line customer service via chat/email, process and log inquiries into CRM, identify needs and escalate issues, maintain product knowledge, coordinate training for new members, maintain confidentiality
Seniority
Individual Contributor, 2+ years experience