Case Mgr, US-PR [S], US-PR [S]
Core
Provide holistic case management for employee leave of absence and disability events, adjudicating leaves and facilitating return-to-work plans.
Role type
Individual contributor case manager
Builds
Professional services program for leave, disability, and accommodation services
Domain
Human Resources / Employee Benefits
Deliverable
client delivery
Required skills
Case management, benefits administration, medical documentation review, regulatory compliance, problem-solving, stakeholder communication, system record maintenance
Preferred skills
Process improvement, Six Sigma methodologies, handling confidential HR information
Technologies
Microsoft Office (Outlook, Word, Excel)
Responsibilities
Initiate and respond to inquiries about leave and disability events; review medical documentation to adjudicate leaves; critically assess and adjust case management plans; troubleshoot issues and remove barriers; facilitate smooth return-to-work plans; educate managers on employee concerns; maintain accurate system records; consult with third-party administrators and internal departments.
