Soft Services Executive
Core
Coordinate site vendors for housekeeping, landscaping, and pest control services while ensuring cleaning standards and customer satisfaction.
Role type
Operations Executive (Soft Services)
Builds
Cleaning, hygiene, and grounds maintenance services for commercial properties
Domain
Commercial Real Estate / Property Management
Deliverable
product features
Required skills
Vendor coordination, daily property rounds, report generation (DMR/MMR), staff mentoring, customer query resolution, procedure development, scheduling, quality monitoring
Preferred skills
Analytical thinking, meticulous attention to detail, problem-solving, customer-oriented service outlook
Technologies
Cleaning machinery, cradle machines, housekeeping equipment
Responsibilities
Coordinate with site vendors for services like landscaping, pest control, and housekeeping; take daily property rounds and close cleaning matters; maintain daily/monthly reports; schedule weekly vendor meetings; develop and mentor vendor staff; monitor procedures for cost-effectiveness; prepare attendance summaries; manage landscaping and gardening; brief staff on duties and standards; implement checklists; take customer feedback and evaluate satisfaction levels
Seniority
Mid-level, hands-on IC