Policy Manager, Consults and Escalations
Core
Create and evolve principled policies for guests and hosts, solve complex marketplace and Trust & Safety challenges using data and stakeholder collaboration, and handle policy escalations and consults from across the business.
Role type
Senior policy manager (Trust & Safety)
Builds
Policy enforcement guides and policy frameworks for Airbnb's global community
Domain
Travel marketplace / Trust & Safety
Required skills
policy expertise, complex escalation handling, data analysis, stakeholder collaboration, judgment, cross-functional partnership
Responsibilities
Create and evolve principled policies, solve complex marketplace and Trust & Safety challenges, handle policy escalations and consults, create clear and accessible policy enforcement guides, measure and improve policies
