Business Strategy Manager - TikTok Live
Core
Manage BPO vendors to support TikTok Live's real-time interactive content and content moderation operations.
Role type
Senior Business Strategy Manager (BPO & Vendor Management)
Builds
BPO vendor services for content moderation and live streaming operations
Domain
Social Media / Live Streaming / Content Moderation
Required skills
BPO vendor management, stakeholder coordination, performance metrics analysis, conflict resolution, industry trend analysis, report generation
Preferred skills
Content moderation domain knowledge, analytical problem-solving, multitasking
Technologies
BPO management tools, reporting platforms
Responsibilities
Establish and maintain relationships with BPO vendors; Assess vendor performance against SLAs; Coordinate with internal and external stakeholders; Resolve vendor-related issues; Produce detailed reports on vendor performance and risks; Travel to BPO vendor sites for evaluations and meetings
Seniority
Senior, hands-on IC
