Client advisor - Bruxelles-Est
Core
First point of contact for entrepreneurs and self-employed professionals, handling inquiries via phone, email, app, or in-branch, while supporting the accounts management team with commercial insights and administrative tasks.
Role type
Client advisor (front-office support)
Builds
Client interactions and administrative support for a bank serving entrepreneurs and self-employed professionals
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
proactive communication, client empathy, organizational skills, commercial awareness, autonomous agenda management, data entry
Preferred skills
proactive outreach, continuous learning, prioritization
Technologies
internal banking systems
Responsibilities
Answer client questions autonomously or escalate to specialists; welcome clients at events and in-branch; identify and report commercial needs to accounts managers; proactively schedule meetings with existing and potential clients; perform administrative support tasks such as data verification and event logistics