Consultant Lead IT Service Desk
Core
Lead IT Service Desk Consultant handling Level 1/2 support for software and hardware incidents within a company's DSI IT team.
Role type
Lead IT Service Desk Consultant
Builds
IT support services for enterprise users
Domain
IT Service Management / Helpdesk
Required skills
Incident analysis, escalation management, proactive problem solving, ticketing systems (Service Now), Windows OS (DELL), antivirus (Symantec)
Preferred skills
French or Dutch language proficiency
Technologies
Service Now, Windows, DELL, Symantec
Responsibilities
Treat user requests and incidents (software, hardware), analyze incidents, escalate to relevant teams, demonstrate proactivity and critical thinking on incoming requests