Recovery Assistant
Core
Provide proactive support to clients navigating recovery after an accident via phone, email, and case management.
Role type
Level 1 Recovery Assistant (Administrative/Client Support)
Builds
Client recovery plans and entitlements coordination
Domain
Insurance / Healthcare / Injury Prevention
Deliverable
client delivery
Required skills
Customer service, communication, phone support, empathy, decision making, digital systems proficiency, adaptability
Responsibilities
Taking and making calls to clients and stakeholders, managing emails, completing case-related tasks, coordinating support services, maintaining accurate information across systems, explaining recovery plans and entitlements, solving problems, explaining decisions
Seniority
Entry-level / Junior