Key Account Leader - Customer Service
Core
Completes technical-oriented service tasks including installation, commissioning, maintenance, and evaluation of customer medical equipment and systems; provides 2nd and 3rd level user support remotely and onsite.
Role type
Senior field service engineer (medical technology)
Builds
Maintenance and improvement of internal tools, equipment, processes, and data repositories
Domain
Healthcare / Medical Technology
Deliverable
physical/clinical work
Required skills
Installation and commissioning of capital medical equipment, 2nd and 3rd level user support, technical design and development for service offerings, estimation and planning of technical tasks, management of sub-contractors, knowledge of Radiation Oncology systems, IT skills (DICOM, PACS, HIS, RIS)
Preferred skills
Work experience in relevant industry, AERB certification
Technologies
DICOM, PACS, HIS, RIS
Responsibilities
Completes broad scope of technical tasks including installation, commissioning, maintenance, and evaluation of customer equipment and systems; determines priorities of tasks and actions and schedules measures accordingly; supports customer remotely and onsite; contributes to or conducts maintenance and improvement of internal tools, equipment, processes, and data repositories; contributes to or executes activities for estimation, planning, and review of technical tasks; may manage sub-contractors and monitors delivery; may be involved in technical design and developments for service offerings.
Seniority
Senior, hands-on IC