IT SUPPORT
Core
Provide Level 1 and Level 2 technical support, managing tickets, troubleshooting, and assistance for hardware, software, devices, and networks.
Role type
IT Support Specialist
Builds
Microsoft infrastructure, Microsoft 365, endpoints, VPN, backups, and updates
Domain
Logistics / IT Infrastructure
Deliverable
client delivery
Required skills
Windows, Windows Server, Microsoft 365, Active Directory, networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi), troubleshooting, problem solving
Preferred skills
Degree in computer science, experience in similar IT roles, English language skills
Technologies
Windows, Windows Server, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, VPN, Wi-Fi
Responsibilities
Manage support tickets, troubleshoot hardware and software issues, assist with network and endpoint management, collaborate with technology vendors
Seniority
Mid-level, hands-on IC