Lead Admin. Associate, Collections & Credit
Core
Managing accounts receivables, resolving customer billing problems, and controlling unapplied cash items through reconciliation.
Role type
Senior IC collections specialist
Builds
Cash flow recovery and accurate account status updates
Domain
Logistics / Accounts Receivable
Required skills
Accounts Receivable, Collections & Billing knowledge, Verbal and written communication, Analytical and problem resolution, MS Office and databases, Escalation procedures, Report preparation, Customer relations management, Payment arrangement negotiation
Preferred skills
Inbound/outbound calling experience, Bachelor's degree
Technologies
UPS proprietary programs, MS Office, Databases
Responsibilities
Identifies and resolves basic and routine issues impacting payment, Overcomes customer objections concerning payments, Utilizes payment options and negotiates payment arrangements, Follows prescribed escalation procedures, Provides updates to customer and other stakeholder information using various software programs, Submits recommendations to write-off account balances, Monitors and maintains assigned queue of customer accounts, Prepare & publish reports to senior management as required, Carry out exceptional coordination with various departments to ensure great customer experience