Customer Support Specialist
Core
Process orders, manage customer accounts, and fulfill needs to ensure satisfaction for the aerospace and defense aftermarket supply chain.
Role type
Customer Support Specialist
Builds
Order fulfillment and customer account resolution
Domain
Aerospace and defense supply chain
Deliverable
client delivery
Required skills
Order management, ERP systems (SAP), Customer account resolution, Returns and warranty management, Data management (Excel/Access), Quoting and product information
Preferred skills
Microsoft Office, Smartsheets, Data analysis, ERP reporting (Spotfire/Tableau), Sales force, Soft phones
Responsibilities
Quoting customers and providing product information, Customer order entry and management, Customer account resolution and credit disposition, Customer returns and warranty management, Customer communication and training, Supporting special projects and programs
Seniority
Mid-level, independent contributor