Professional, Facilities Management
Core
Provide comprehensive Facilities Management Services for a client, focusing on continuous improvement, achieving Financial and KPI/SLA targets, and managing outsourced service contracts and personnel.
Role type
Facilities Manager
Builds
Building operations, service delivery, and client satisfaction
Domain
Commercial Real Estate / Facilities Management
Required skills
Contract administration, vendor management, staff management, health and safety compliance, reporting, tendering, continuous improvement, PC literacy
Preferred skills
Tertiary qualifications in hotel management, building management, or business, experience with continuous improvement initiatives
Technologies
Various management systems
Responsibilities
Manage outsourced service contracts and JLL personnel including cleaning, security, administration, and mailroom services; Develop and implement building procedures and performance measures; Ensure adequate supply of materials and services; Inspect contracted services to ensure performance measures are maintained; Manage helpdesk service requests; Manage mailroom services to ensure on-time deliverables; Achieve client satisfaction; Manage and develop direct reports including succession planning and appraisals; Prepare daily/weekly and monthly management reports; Manage service contracts, tender documentation, and contract resources to achieve SLAs at optimum cost; Participate in emergency evacuation procedures and crisis management; Manage all Health and Safety issues.
Seniority
Mid-Senior, hands-on IC