Patient Engagement Lead (West Part of Singapore)
Core
Lead a dynamic team to foster service excellence and enhance patient experience across inpatient, outpatient, and community care settings.
Role type
Senior Patient Engagement Lead
Builds
Volunteer engagement programs and service quality improvement initiatives
Domain
Healthcare / Elderly Care
Deliverable
product features
Required skills
Team leadership, Stakeholder management, Project management, Data analysis, Service recovery, Strategic planning
Preferred skills
Healthcare experience, Volunteer management, Dialect proficiency
Responsibilities
Develop strategies to improve patient experiences across care settings, Design and oversee volunteer engagement programs, Analyse patient feedback to drive continuous improvements, Manage service recovery processes, Oversee IT and data management systems for service quality, Provide regular reports on service quality insights
Seniority
Senior, hands-on IC