Client Development & Relations Manager, Singapore & Malaysia
Core
Strategic leadership role driving client acquisition, engagement, retention, and lifetime value for Tiffany & Co. in Singapore and Malaysia, overseeing VIC engagement and retail clienteling strategies.
Role type
Senior Manager, Client Development & Relations (Luxury Retail)
Builds
Client acquisition pipelines, retention programs, and personalized luxury experiences for High Jewelry and High Watch clients.
Domain
Luxury retail, Fine Jewelry, High Net Worth Individuals (HNWI)
Deliverable
product features
Required skills
Clienteling strategy, HNWI landscape knowledge, luxury hospitality, data-driven client strategy, budget management, team leadership, event planning, stakeholder management
Preferred skills
Fine jewelry industry experience, additional languages beyond English
Technologies
CRM, Client 360 insights, clienteling tools
Responsibilities
Define and execute market-wide client development roadmap; Partner with retail leadership to cultivate high-potential clients; Champion adoption of clienteling tools and CRM; Lead training and coaching for retail teams; Manage client development and relations budgets; Lead and develop the Client Development and Relations teams.
Seniority
Senior, hands-on IC with team leadership