Corporate Transformation, Customer Experience Assistant Manager
Core
Lead day-to-day delivery of customer experience, customer transformation, and operating model transformation projects for clients in Financial Services, Public Sector, Retail, Healthcare, and Life Sciences.
Role type
Assistant Manager, Customer Experience & Transformation
Builds
Customer transformation programmes, operating model redesigns, and experience design solutions
Domain
Consulting, Customer Experience, Digital Transformation
Required skills
Project management, stakeholder management, client relationship management, workshop facilitation, qualitative and quantitative analysis, presentation development, team leadership, programme governance
Preferred skills
Consulting experience, passion for solving business problems
Technologies
N/A
Responsibilities
Lead day-to-day delivery of customer experience and transformation projects; Manage project workstreams, timelines, risks, and deliverables; Serve as key point of contact for client stakeholders; Facilitate client workshops and stakeholder engagement sessions; Conduct analysis to derive actionable insights; Lead and mentor consultants and analysts; Support proposals and opportunity pursuits
Seniority
Mid-level, hands-on IC with team leadership
