Teller Supervisor
Core
Supervising teller and clearing functions including withdrawals, deposits, transfers, and ATM replenishment to ensure operational efficiency and superior customer service.
Role type
Teller Supervisor
Builds
Cash processing, ATM facilities, and customer service interactions
Domain
Retail Banking / Financial Services
Required skills
Cash handling, ATM management, cross-selling, audit compliance, AML/Sanctions monitoring, team leadership, customer service, regulatory adherence, fraud detection
Preferred skills
None stated
Technologies
None stated
Responsibilities
Process cash payments and deposits, ensure cash till balance, migrate teller queues to ATMs, cross-sell bank products, monitor customer service scores, handle customer complaints, ensure AML and sanctions compliance, attend mandatory training, minimize error rates and cash differences
Seniority
Individual Contributor, Supervisory level