Senior Help Desk Technician ID90031
Core
Senior IT Support Specialist managing devices, access, security, and compliance for a remote-first team.
Role type
Senior IT Support Specialist
Builds
Device lifecycle management, access controls, security policies, and IT support workflows
Domain
IT Operations / Endpoint Security / Identity Management
Required skills
Device management platforms (Rippling, Jamf, Intune), Google Workspace administration, endpoint security solutions (SentinelOne, CrowdStrike), IT service management (Jira Service Desk), access management, user lifecycle management, project management, process improvement, automation scripting
Preferred skills
Data privacy regulations (GDPR, CCPA, SOX), enterprise backup and disaster recovery, vendor management, team leadership
Technologies
Rippling, Jamf, Intune, Google Workspace, SentinelOne, CrowdStrike, Jira Service Desk, Python, PowerShell, Bash
Responsibilities
Manage end-to-end laptop lifecycle including procurement, configuration, deployment, and retirement; Process access requests and manage user onboarding/offboarding; Deploy and manage endpoint security solutions; Drive process improvements and automation; Monitor security alerts and assist with audits; Provide IT support across multiple time zones with defined SLAs