Supevisor de operaciones Bilinge Call center
Core
Leading bilingual teams in a high-performance customer service and cross-selling campaign for a global social media network.
Role type
Senior IC operations supervisor (bilingual call center)
Builds
Customer service and cross-selling outcomes for a global social media network
Domain
Telecommunications / Social Media
Required skills
Bilingual leadership, team management, KPI tracking, personnel development, results orientation, continuous improvement
Preferred skills
Advanced conversational English (B2-C2), Bachelor's degree (truncated or completed)
Responsibilities
Manage high-performance bilingual teams, track performance indicators, develop team members, drive cross-selling results