1st Party Collection Executive
Core
Manage payment recovery processes and serve as the primary point of contact for resolving outstanding accounts while maintaining client relationships.
Role type
1st Party Collection Executive
Builds
Payment recovery and collection outcomes
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Strategic negotiation, persuasion, problem-solving, active listening, verbal communication, database management, follow-up coordination
Responsibilities
Execute strategic negotiation to secure timely payments, analyze account discrepancies, manage end-to-end payment collection coordination, coordinate customer interaction schedules, de-escalate tension during client interactions, generate collection reports