Network Support Specialist
Core
Provide technical support and assistance to clients on network infrastructure and telecommunications services.
Role type
Network Support Specialist
Builds
Network connectivity and service availability
Domain
Telecommunications
Deliverable
dashboards & analysis
Required skills
TCP/IP, routing, switching, VLAN, network diagnostic tools (ping, traceroute, nslookup), Cisco/Huawei/Juniper familiarity, ticketing systems, monitoring systems
Preferred skills
Teamwork, stress management, English language
Technologies
Cisco, Huawei, Juniper
Responsibilities
Monitor network infrastructure and manage alarms, handle customer reports and open tickets, perform first-level troubleshooting on routers, switches, and data links, verify connectivity and network services, collect and analyze technical information for fault diagnosis, communicate with customers and suppliers, escalate complex issues to second-level teams, update technical documentation and ticketing systems
