Operational Team Leader - Southern Cross Pet Insurance
Core
Lead the Operational Enablers team to drive business improvement, operational excellence, and change adoption across Southern Cross Pet Insurance.
Role type
Senior operational team leader (people leadership & process improvement)
Builds
Operational capabilities, improved customer outcomes, and efficient workflows for the pet insurance business
Domain
Insurance / Financial Services / Operational Excellence
Required skills
People leadership, operational excellence, change management, stakeholder engagement, data analysis, risk management, process improvement
Preferred skills
Insurance or financial services experience, business qualification, technology/automation/AI knowledge
Responsibilities
Lead, coach, and develop the Operational Enablers team; drive business improvement and operational excellence initiatives; champion change adoption; oversee quality assurance activities; partner with leaders to improve customer experience and operational performance; use data to identify trends and measure success; support operational risk management.
Seniority
Senior, hands-on IC with team leadership