Sr Customer Service Representative
On-site
Core
Process high-end orders and manage order lifecycle for North America, EMEA, and APJ regions using enterprise systems.
Role type
Senior Order Management Specialist
Builds
Order management workflows and customer service processes
Domain
Life Sciences / B2B Order Management
Required skills
Oracle JD Edwards, SAP, Order Management, Microsoft Office, Problem-solving, Time management, Process adherence
Preferred skills
Bachelor's degree, 3-5 years experience, Night shift flexibility, Cross-functional collaboration
Responsibilities
Process high-end orders using Oracle JD Edwards and SAP, Ensure adherence to internal/external processes and SLAs, Solve complex order management problems, Collaborate across teams to prevent errors, Meet daily turnaround time guidelines, Proactively escalate business-critical issues