Sales and Service Team Leader - Pet Insurance
Core
Lead an 8-person sales and service team to achieve sales, call quality, customer experience (NPS), and retention goals for pet insurance customers.
Role type
Sales and Service Team Leader
Builds
Sales and service operations for pet insurance
Domain
Insurance / Customer Service
Required skills
Coaching and mentoring, sales target management, customer experience (CX) optimization, team leadership, problem-solving, digital tool adoption
Preferred skills
Experience in financial services or insurance, analytical skills, curiosity about AI
Responsibilities
Coaching and developing consultants to hit targets, listening in on calls for quality assurance, resolving escalated complaints, liaising with Marketing, Product, Pricing, and Underwriting teams, optimizing processes with digital tools and AI
Seniority
Mid-level, hands-on IC