GBS Claims Supervisor
Based in India
Core
Monitor and execute day-to-day operations of the contact center Shared Service Operations teams, analyzing production, quality, and cost information to identify challenges and provide recommendations for improvement.
Role type
Supervisor of contact center Shared Service Operations
Builds
Contact center Shared Service Operations
Domain
Logistics / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Operational auditing, Performance indicator assessment, Process improvement identification, Training needs analysis, Performance evaluation, Conflict resolution
Preferred skills
Customer service experience, Insurance claims experience, Supervisory experience, Microsoft Office Suite proficiency, Customer relationship management