Customer Resource Delivery Assistant
Core
Review routine online customer requests, identify the correct approved guide or form, and send the precise resource via designated channels.
Role type
Junior customer service and office administration assistant
Builds
Accurate, traceable responses using existing help-center materials
Domain
Customer support / Office administration
Deliverable
dashboards & analysis
Required skills
Reading comprehension, attention to detail, information retrieval, basic writing, data entry
Preferred skills
Experience guiding others, familiarity with help centers
Responsibilities
Read assigned requests in an online customer inbox, Identify the question and account context, Locate a current approved guide or form, Check resource appropriateness, Send a brief message explaining the material, Record the resource sent and case status, Flag outdated or broken resources, Refer questions requiring specialist answers