Ejecutivo telefónico ventas seguros autos
Core
Provide excellent telephone attention to policyholders and clients, managing requests, providing information, resolving doubts about policies, and promoting products and services with a focus on quality service and retention.
Role type
Sales and service telephone executive
Builds
Customer service interactions and sales opportunities for auto insurance products
Domain
Insurance
Deliverable
client delivery
Required skills
PC handling, fast data entry, basic/intermediate Excel, CRM usage, verbal fluency, empathy, active listening, service orientation, frustration tolerance, problem-solving
Preferred skills
Experience in the insurance, financial, or services sector
Responsibilities
Answer inbound calls and make outbound calls, provide detailed information and advice on coverages, policies, procedures, and service status, follow up and solve reported requests or incidents, register interactions and information in the CRM database, identify cross-selling or retention opportunities, meet SLA levels, call metrics, and quality standards