India Delivery Operations Manager
Core
Leads daily management systems for delivery teams in Bengaluru, ensuring assigned employees produce required work at the required quality and schedule.
Role type
Senior IC operations manager (delivery center)
Builds
Operational excellence for client-facing delivery teams
Domain
Business process outsourcing / Digital services delivery
Required skills
Operations management, team performance coaching, data-driven decision making, SOP creation, stakeholder alignment, quality monitoring, recruitment/onboarding
Preferred skills
Digital marketing operations management, in-office delivery center leadership, process automation
Technologies
Spreadsheets, dashboards, AI tools
Responsibilities
Lead daily operating reviews covering staffing, attendance, and quality; Coach employees and local leads using performance data; Monitor quality trends and escalate client-impacting risks; Create and enforce role-level SOPs and checklists; Recruit and onboard delivery employees; Partner with VP of Operations on office capacity and hiring plans
