Billingual Technical Support L1 - 2894
Core
First-level IT support technician providing end-user assistance and physical infrastructure maintenance for servers and network equipment.
Role type
L1 IT Support Technician
Builds
IT support services for end users and remote engineering teams
Domain
IT Infrastructure / Technical Support
Deliverable
client delivery
Required skills
Active Directory / Microsoft Entra ID management, Microsoft 365 support, Windows OS support, networking (TCP/IP, LAN, Wi-Fi, VPN), Fortinet diagnostics, hardware troubleshooting, incident logging and escalation
Preferred skills
Advanced English proficiency
Technologies
Microsoft 365, Active Directory, Microsoft Entra ID, Fortinet, Windows
Responsibilities
Resolve connectivity, computer equipment, and peripheral issues for end users; Provide on-site physical support for servers and network equipment; Log, categorize, and escalate incidents using ticketing systems; Execute user onboarding and offboarding processes
Seniority
Mid-level, hands-on IC