Associate Field Service Technician
Core
Installs, debugs, and provides technical maintenance for product and component hardware and software on customer premises.
Role type
Associate Field Service Technician
Builds
Hardware and software products
Domain
IT Hardware and Software
Required skills
Hardware troubleshooting, component-level hardware repair, mechanical component cleaning and adjustment, software configuration and installation, preventive maintenance, consumable refilling, IMAC/R (Install, Move, Add, Change, Remove), customer training
Preferred skills
None stated
Technologies
None stated
Responsibilities
Utilize diagnostic tools to troubleshoot hardware and software failures, perform routine checks according to documented procedures, instruct and train customers on usage and operation of installed hardware and software, schedule services and complete required paperwork
Seniority
Junior, entry-level with guidance