AI Engineer - Kyveria KI
Core
Transform internal QA tool into a production-grade AWS service using Claude to automate quality evaluation of customer interactions across chat, contact center, and Salesforce channels.
Role type
Senior AI Engineer (LLM Operations & Evaluation)
Builds
Production-grade AWS service for automated AI quality evaluation pipelines
Domain
Financial Technology (FinTech) / Generative AI / Customer Experience
Deliverable
production ML models
Required skills
Claude (Anthropic) integration, Advanced Prompt Engineering, Python or TypeScript, SQL, AWS (EC2, S3, Secrets Manager), CI/CD, Git
Preferred skills
Salesforce Service Cloud, Amazon Connect, n8n, Postgres, Contact Center operations
Technologies
AWS, Claude, Python, TypeScript, SQL, n8n, Salesforce, Amazon Connect
Responsibilities
Migrate current workflow to scalable AWS production service; Build direct integrations to read customer interactions from sources; Design and operate evaluation pipelines using Claude; Build automated evaluations to measure AI consistency against human reviewers; Collaborate with CX team and BPOs to generate actionable feedback.
