Senior Analyst
Core
Provide technical lead on network management systems, performance monitoring, and troubleshooting for multi-vendor routers, switches, and remote connectivity links.
Role type
Senior Network Operations Center (NOC) Analyst
Builds
Network stability and uptime for telecommunications infrastructure
Domain
Telecommunications / Network Operations
Required skills
Network troubleshooting, TCP/IP, Network management systems, Multi-vendor router/switch support, Remote connectivity diagnostics, Change management, Root cause analysis, Ticket management, Software upgrades, SONET/OCx/Ethernet/IP knowledge
Preferred skills
CCNA certification, Wireless telecommunications knowledge, ITIL knowledge, Wireless communications
Technologies
Routers, Switches, Modems, NOC systems, Microsoft Office, SONET, OCx, Ethernet, IP
Responsibilities
Provide technical lead on network management systems and performance monitoring tools; Resolve remote connectivity issues on links and modems; Maintain network configuration data and backups; Support and maintain network stability; Diagnose and resolve software/hardware connectivity problems; Manage and deploy software upgrades to production network equipment; Open, update, and close customer/event-specific trouble tickets; Execute maintenance methods and procedures for change management requests; Assist in outage root cause analysis and process improvement initiatives.