Senior IT Service Engineer (m/f/d) - Email Services
Core
Lead or Senior IT Service Engineer responsible for the reliable operation and continuous development of secure email gateways, email encryption, and transactional mail services.
Role type
Senior IC IT Service Engineer (Email Services)
Builds
Secure Email Gateway, Email Encryption, Transactional-Mail Services
Domain
IT Infrastructure / Email Security
Required skills
SMTP, DNS, TLS, Authentication, Filtering, Linux, Incident Management, Root-Cause Analysis, Bash/Python scripting, Monitoring tools, Technical Documentation
Preferred skills
Configuration Management (Salt, Ansible, Puppet, Chef), Observability (Checkmk, Prometheus, Grafana, Loki), Containerization (Docker, Kubernetes)
Responsibilities
Analyze and resolve disruptions in SMTP, DNS, TLS, authentication, filtering, and network environments; Handle complex customer escalations as a senior escalation point; Coordinate incident response and sustainable solution finding; Collaborate with engineering and infrastructure teams on root-cause analysis; Create technical documentation and mentor junior staff
Seniority
Senior, hands-on IC