Incident Management | Operations Lead
Core
Lead and manage P1/P2 Major Incidents to ensure quick service restoration and minimal business impact.
Role type
Senior Incident Management Operations Lead
Builds
Service stability and operational resilience for enterprise clients
Domain
IT Operations / IT Service Management
Required skills
ITIL Incident Management, Major Incident Management, Stakeholder Communication, Incident Documentation, RCA Tracking, Trend Analysis, Cross-functional Coordination, Escalation Management, ServiceNow, Remedy
Preferred skills
ITIL Foundation certification, Application Support, Infrastructure Operations, Cloud Operations
Technologies
ServiceNow, Remedy
Responsibilities
Lead and manage P1/P2 Major Incidents, Drive Major Incident Bridges by coordinating cross-functional support teams, Provide timely and accurate stakeholder communication and executive updates during incidents, Ensure complete incident documentation, RCA tracking, and governance compliance, Identify recurring issues and drive continuous service improvement through incident trend analysis
Seniority
Senior, hands-on IC
