Sachbearbeiter/in Customer Service D/I 80-100%
Core
Handling order processing, credit/debit notes, customer inquiries, claims, and returns for a client company.
Role type
Customer Service Administrator
Builds
Order fulfillment and invoicing processes
Domain
Logistics and Customer Service
Deliverable
product features
Required skills
Order processing, Credit/debit note handling, Customer inquiry resolution, Claims management, Returns processing, Data entry (SAP), Statistical reporting
Preferred skills
SAP proficiency, Administrative tasks
Responsibilities
Process orders until delivery/shipping, Handle credit and debit notes, Answer customer questions, Manage claims, Process returns, Perform data maintenance and statistics