Teamleader Customer Service
Core
Leading the Customer Service team to ensure efficient daily operations, order processing, and customer support within a logistics environment.
Role type
Senior IC team leader (customer service)
Builds
Customer service operations and order fulfillment processes
Domain
Logistics and transportation
Required skills
Team leadership, coaching, operational oversight, escalation management, process improvement, administrative follow-up, MS Office proficiency
Preferred skills
Knowledge of ADR or dangerous goods, French language skills
Technologies
MS Office, customer service systems
Responsibilities
Coaching and motivating the team, monitoring KPIs and team performance, acting as an escalation point for complaints, collaborating with Operations and Planning, initiating process improvements
Seniority
Senior, hands-on IC